Spa Policies
Your Spa Experience
Arrival
Please arrive at least 20 minutes before your appointment to allow time to register, change and relax. Late arrival results in a shorter service time.
Your Personal Comfort
We provide plush robes and spa sandals. Lockers are provided. Please leave valuables at home. Grand Spa will not be responsible for lost or stolen valuables. Before exfoliation treatments, we suggest you refrain from shaving to avoid irritation.
Staff Requests
Our staff members are expertly trained in facilities around the world. Feel free to request a male or female staff member. Services may vary slightly from one therapist to another, but all services are delivered to exceed expectations.
Gratuities
Gratuities are at your discretion and can be made at checkout. Gratuity may be included in gift certificates. A minimum 20% gratuity will be charged to parties of 4 or more.
Cancellation Policy
We require 24 hours’ notice of cancellation for single services, and 48 hours’ notice for multiple services or packages. All services are reserved by credit card. 50% of the scheduled service fee is charged to the card for all cancellations without 24 hours’ notice. We confirm appointments one to two days in advance.
Gift Certificates
To redeem Gift Certificates for services, the actual Gift Certificate must be presented upon arrival. Gift Certificates expire one year from purchase and are non-refundable. Gift Certificates can be purchased online at www.grandspa.com and at the Grand Spa reception desk.
Grand Spa Boutique
We offer a wide range of the finest hair, body care and skin care products. Retail sales are final with a 14-day return policy for store credit only. Prices are subject to change.
Children at Grand Spa
Kids Services are for guests up to age 11.
Teen Services are for guests ages 12 to 15.
Children under 16 must be accompanied by an adult, and are only to enter Grand Spa for their own scheduled appointments.
Special Note
We respectfully request cell phones be turned off.
Grand Spa is a smoke-free environment.
Health Concerns
Please inform us of illness, allergy, pregnancy, injury or any contra indications in your health condition before booking to ensure services and or treatments don’t interfere with medical issues.
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